Support Plans

This page provides details on the various support plans offered.

• Standard Support Plan (FREE)
• Pay-Per-Incident ($79 per incident)
• Professional Support Plan ($329)
• Premium Support Plan ($829)
• Apollo Defect Protection™ Plan
• Terms and Conditions

Standard Support Plan (FREE)

This plan is provided free to all registered users for 30-days upon purchase of a Vista Software product for Windows. This Standard Plan allows up to three (3) incidents during this 30-day period. Registered users may contact Vista Software technical support staff by telephone or e-mail and receive technical support on issues not found in the supplied help files. The Standard Support Plan includes the following:

• 30 days of technical support.
• Maximum of three (3) incidents during this period
• Response within 2 business days.
• Technical support is provided by highly-trained Apollo technical staff.
• Unlimited access to Apollo Newsgroups, future Knowledgebase engines and FAQs.
• Can directly call our support department Monday through Friday, 9 a.m. to 3 p.m. PST or e-mail issues to the various e-mail support addresses. See conditions.

Pay-Per-Incident Support

Buy Now!

This plan is designed for customers that need immediate support to a specific issue. This issue, or incident, remains open until a solution is found. Registered users may contact Vista Software technical support staff by telephone or e-mail and receive technical support on issues not found in the supplied help files. The Pay-Per-Incident Support plan includes the following:

• $79 per incident.
• Same business day response.
• Apollo Defect Protection™ Policy
• Incident is considered open until a solution is found.
• Technical support is provided by highly-trained Apollo technical staff.
• Unlimited access to Apollo Newsgroups, future Knowledgebase engines and FAQs.
• Can directly call our support department Monday through Friday, 9 a.m. to 3 p.m. PST or e-mail issues to the various e-mail support addresses. See conditions.

Professional Support Plan

Buy Now!

This plan is designed for customers that feel they have a good grasp of our products but would like to ensure they have priority support when needed. Registered users may contact Vista Software technical support staff by telephone or e-mail and receive technical support on issues not found in the supplied help files. The Professional Support Plan includes the following:

• $329 per year.
• Standard Support Plan included.
• 6 additional incidents per year.
• Same business day response.
• Apollo Defect Protection™ Policy
• Incident is considered open until a solution is found.
• Technical support is provided by highly-trained Apollo technical staff.
• Unlimited access to Apollo Newsgroups, future Knowledgebase engines and FAQs.
• Can directly call our support department Monday through Friday, 9 a.m. to 3 p.m. PST or e-mail issues to the various e-mail support addresses. See conditions.

Premium Support Plan

Buy Now!

This is our best support plan. It is designed for customers that want total access to Vista Software Technical Staff all year. Issues reported by Premium Support customers are given top priority. Registered users may contact Vista Software technical support staff by telephone or e-mail and receive technical support on issues not found in the supplied help files. The Premium Support Plan includes the following:

• $829 per year.
• Standard Support Plan included.
• Unlimited incidents per year.
• Same business day response.
• Apollo Defect Protection™ Policy
• Access to Apollo Inside Track™ - receive special invitations to participate in beta and special internal product releases.
• Technical support is provided by highly-trained Apollo technical staff.
• Unlimited access to Apollo Newsgroups, future Knowledgebase engines and FAQs.
• Can directly call our support department Monday through Friday, 9 a.m. to 3 p.m. PST or e-mail issues to the various e-mail support addresses. See conditions.

Terms and Conditions

Vista Software reserves the right to terminate customer support plans without cause and without warning. Support plans are sold on an as-is basis and all sales are final and non-refundable. Purchasing a support plan does not guarantee software fixes and/or updates. Abuse of support privileges, including, but not limited to, frequent contact, frivolous contact, rude behavior and/or customer incompetency, harassment, failure to follow instructions, will result in the immediate termination of support plans without refund.